Terms of service

Last updated: July 1, 2026

These Terms of Service (the "Terms") are a binding agreement between you and East Rock Entertainment LLC, doing business as East Rock Entertainment ("East Rock," "we," "us," or "our"). They govern your access to and use of eastrockent.com, shopeastrock.com, our Shopify storefront, and any related products, subscriptions, downloads, professional services, tools, content, or features that link to these Terms (collectively, the "Services").

By accessing the Services, creating an account, placing an order, starting a subscription, submitting Content, clicking a button indicating acceptance, signing an Order Form, or otherwise using the Services, you agree to these Terms. If you act for a company, label, artist, group, or other person, you represent that you have authority to bind that person, and "you" includes both you and that person. If you do not agree, do not use the Services.

Important Record Label in a Box Terms

If you use Record Label in a Box or another distribution, catalog, royalty, publishing-administration, or label-backend service, please read Sections 12 through 31 especially carefully.

• You keep ownership. Unless a separately signed agreement expressly says otherwise, you retain ownership of your masters, compositions, artwork, name, likeness, and other Content. You give East Rock the licenses needed to perform the Services.
• Your subscription automatically renews. The billing period, price, included features, and renewal terms are shown at enrollment. You authorize recurring charges until you cancel.
• Cancellation does not automatically remove your music. When your paid subscription ends, releases already delivered through East Rock will normally remain available on digital stores and platforms in catalog-maintenance mode unless you or East Rock request a takedown or transfer.
• Post-cancellation royalty split. While a release remains live through East Rock after your subscription ends, you will receive 80% of Net Receipts attributable to that release and East Rock will retain 20% of Net Receipts as a continuing catalog-administration and maintenance fee. This split applies from the effective end of the paid subscription until the release is removed, transferred, or the subscription is reactivated under a different applicable plan.
• East Rock may reject, suspend, withhold, or take down Content. We may do so when we reasonably believe it is necessary for legal compliance, rights or ownership disputes, suspected fraud or artificial streaming, platform rules, inaccurate metadata, nonpayment, security, safety, reputational or operational risk, service discontinuation, or another reason allowed by these Terms.
• You are responsible for rights clearance. You must control or have written permission for every master, composition, beat, sample, interpolation, feature, producer contribution, image, video, trademark, name, and other element you submit.
• No performance guarantee. Distribution does not guarantee acceptance by a platform, a specific release date, uninterrupted availability, streams, placements, revenue, audience growth, chart position, or commercial success.

This summary highlights important provisions but does not replace the complete Terms.

1. Definitions

In these Terms:

• "Client" means a person who purchases or uses Professional Services.
• "Content" means anything you submit, upload, deliver, authorize, or make available through the Services, including sound recordings, musical compositions, lyrics, beats, samples, artwork, photographs, video, audiovisual works, names, logos, trademarks, biographies, metadata, credits, files, messages, reviews, data, and promotional materials.
• "DSP" means a digital service provider, retailer, streaming platform, social or user-generated-content platform, download store, or similar service.
• "Net Receipts" has the meaning in Section 23.
• "Order Form" means a checkout page, product or plan page, proposal, statement of work, insertion order, service order, or other ordering document accepted by you and East Rock.
• "Professional Services" means Record Label in a Box and any distribution, publishing-administration, catalog, royalty, marketing, creative, production, studio, consulting, artist-development, label, or backend service.
• "Release" means a single, EP, album, music video, or other Content package submitted for delivery, administration, or exploitation.
• "Subscription" means a paid plan that renews automatically or continues until canceled.

2. Eligibility and Authority

You must be at least the age of majority where you live and legally capable of entering a contract. You must be at least 18 to enroll in Professional Services unless a parent or legal guardian enters the agreement and assumes responsibility. You may not use the Services if prohibited by applicable law, sanctions, platform rules, or a binding obligation to another person.

If Content has multiple owners, group members, writers, performers, producers, labels, publishers, managers, or other participants, the person accepting these Terms represents that they have authority to act for all necessary parties and to provide all licenses and instructions required for East Rock to perform the Services. Internal disagreements do not suspend your obligations to East Rock.

3. Accounts and Security

You must provide accurate, complete, and current information and keep it updated. You are responsible for activity under your account and for protecting credentials, payment methods, tax information, and access links. Notify us immediately at legal@eastrockent.com if you suspect unauthorized access. We may require identity, authority, age, tax, payment, or rights verification before providing Services, releasing funds, changing account ownership, or acting on sensitive instructions.

You may not create accounts through false identities, impersonate another person, evade a suspension, or transfer an account without our written approval.

4. Orders, Pricing, and Payment

Prices, features, deliverables, estimated timing, payment schedules, and other commercial terms are stated on the applicable product page or Order Form. Prices may change before an order is accepted. Taxes, shipping, customs charges, platform fees, transaction fees, or third-party costs may apply. You authorize East Rock and its payment providers to charge the payment method you provide for amounts due.

We may accept, reject, limit, hold, or cancel an order where permitted by law, including for pricing or listing errors, suspected fraud, sanctions, inventory limits, rights concerns, payment failure, or service unavailability. If we cancel after collecting payment, we will provide the refund required by law and our applicable policy.

Unless an Order Form states otherwise, fees for completed work, time already spent, third-party costs, custom products, digital products, and Services already delivered are nonrefundable to the fullest extent permitted by law. Our Refund Policy is incorporated into these Terms.

5. Subscriptions, Automatic Renewal, and Cancellation

Automatic renewal. When you enroll in a Subscription, the checkout or Order Form will disclose the price, billing frequency, duration, included features, any trial or promotional terms, how to cancel, and any minimum commitment. You expressly authorize East Rock and its payment providers to charge the applicable recurring fee, taxes, and disclosed charges to your payment method at the beginning of each billing period until cancellation.

Consent and confirmation. By completing enrollment, you affirmatively consent to recurring billing. We may send an electronic confirmation containing the material Subscription terms and cancellation instructions. Keep that confirmation for your records.

Trials and promotions. If a trial or discounted period converts to a paid Subscription, the conversion date and amount will be disclosed before enrollment. Unless you cancel by the disclosed deadline, we may charge the then-applicable amount when the trial or promotion ends.

Price or plan changes. We may change a Subscription price or plan features prospectively. We will provide advance notice when required by law. A material price change will apply no earlier than the next renewal following the notice period unless you affirmatively agree to an earlier change. You may cancel before the change takes effect.

How to cancel. You may cancel through any self-service cancellation method available in your account or by emailing legal@eastrockent.com with the subject "Subscription Cancellation" from the email address associated with your account. Include your name, plan, and account or order information. Cancellation stops future Subscription charges after the current paid billing period unless law requires an earlier result.

Effect of cancellation. Unless the applicable plan, Order Form, or law states otherwise, cancellation is effective at the end of the current paid billing period. You retain access to paid features through that date. We do not provide prorated refunds or credits for a partially used billing period except where required by law or expressly stated in our Refund Policy. Cancellation of billing does not erase accrued obligations, reverse completed work, terminate licenses needed for Releases that remain live, or automatically initiate a catalog takedown. Sections 26 and 27 describe what happens to distributed Content.

Payment failure. If a recurring payment fails, we may retry the charge, request an updated payment method, suspend features, pause work or deliveries, offset amounts due against royalties where legally permitted, move eligible distributed Releases to post-cancellation catalog-maintenance mode, or terminate the Subscription. You remain responsible for amounts accrued before termination.

Any cancellation method required by applicable law remains available regardless of this section. Our Cancellation Policy may provide additional operational instructions and is incorporated into these Terms.

6. Physical Products, Print on Demand, and CDs

Physical products may be manufactured or fulfilled on demand by third parties. Product images are illustrative; colors, placement, sizing, packaging, disc appearance, and materials may vary within reasonable manufacturing tolerances. You are responsible for reviewing size charts, personalization details, addresses, and order information before purchase.

Production and delivery dates are estimates, not guarantees. Delays may occur because of manufacturing, carrier, customs, supply, weather, labor, platform, or other circumstances outside our reasonable control. Title and risk of loss transfer as provided by applicable law and the shipping terms shown at checkout. International customers are responsible for import duties, taxes, brokerage fees, and local restrictions unless checkout expressly states otherwise.

Customized, personalized, opened, downloaded, made-to-order, limited-edition, and print-on-demand items may be final sale except for defects, fulfillment errors, or rights that cannot lawfully be waived. Inspect deliveries promptly and follow the Refund Policy for any claim.

7. Digital Products and Downloads

When you purchase a digital download, preset, template, file, course, or other digital product, East Rock grants you a limited, nonexclusive, nontransferable, revocable license for the personal or professional use stated on the product page. A purchase does not transfer copyright or other ownership.

Unless a product license expressly permits it, you may not resell, redistribute, sublicense, share access to, publicly post, upload to a stock or training dataset, reverse engineer, extract, claim authorship of, or make a competing product from digital materials. Music downloads purchased for listening are for personal, noncommercial use and do not include synchronization, public-performance, sampling, remix, distribution, or commercial-use rights.

You are responsible for compatible hardware, software, backups, and timely download. We do not promise permanent hosting or perpetual re-download access.

8. Gift Cards, Discounts, and Promotions

Gift cards, discount codes, credits, loyalty benefits, and promotions are subject to the terms stated when offered and applicable law. They may not be copied, resold, combined, redeemed for cash, or used fraudulently except where law requires otherwise. We may cancel benefits obtained through error, abuse, or fraud. Gift cards do not expire where expiration is prohibited.

9. East Rock Content and Site License

The Services, excluding Client Content, are owned by East Rock or its licensors and protected by copyright, trademark, and other laws. Subject to these Terms, East Rock grants you a limited, revocable, nonexclusive, nontransferable license to access and use the Services for their intended purpose.

You may not copy, reproduce, scrape, frame, mirror, modify, distribute, sell, license, reverse engineer, bypass access controls, or exploit any part of the Services except as expressly allowed in writing or by law. East Rock Entertainment and associated logos, branding, product names, and service names are trademarks or source identifiers of East Rock or its licensors. No trademark license is granted.

10. Reviews, Feedback, and Ordinary Submissions

You retain ownership of reviews, comments, feedback, and other ordinary submissions. You grant East Rock a worldwide, nonexclusive, royalty-free, sublicensable license to host, reproduce, display, publish, format, and use them to operate, improve, and promote the Services. This license does not apply to music or other Client Content submitted for Professional Services, which is governed by Sections 15 and 16.

You may not submit material that is false, misleading, confidential without authorization, defamatory, harassing, unlawful, infringing, deceptive, obscene, malicious, or designed to manipulate ratings or reviews. We may moderate or remove submissions but are not required to do so.

11. Prohibited Conduct

You may not:

• violate law, sanctions, export controls, court orders, platform rules, or another person's rights;
• submit unauthorized, stolen, fraudulent, deceptive, defamatory, hateful, exploitative, or illegal Content;
• use bots, stream farms, click farms, incentives, looping schemes, misleading advertising, hacked accounts, or other methods to create artificial streams, views, downloads, followers, engagement, claims, or royalties;
• manipulate metadata, artist names, genres, credits, release dates, ownership, copyright lines, or identifiers to mislead a platform or audience;
• deliver the same Release through multiple distributors in a manner that creates conflicts, duplicates, ownership claims, or platform errors;
• impersonate another artist or person, use an unauthorized voice or likeness, or submit deceptive synthetic or AI-generated Content;
• introduce malware, disrupt the Services, bypass security, probe vulnerabilities, or access data without authorization;
• scrape, harvest, spam, phish, collect personal information unlawfully, or use the Services to train a model without written permission;
• circumvent fees, restrictions, suspensions, geographic controls, payout holds, or takedowns; or
• assist another person in doing any of the above.

12. Professional Services and Order Forms

Professional Services include only the features and deliverables identified in the applicable Order Form or active plan. Marketing pages and discussions are descriptive and do not create a deliverable, deadline, exclusivity obligation, minimum spend, guaranteed release, guaranteed placement, or guaranteed result unless included in an accepted Order Form.

Professional Services may depend on your timely delivery of files, approvals, credits, rights documentation, tax forms, payment information, access, and instructions. Deadlines move reasonably when you delay, change scope, or fail to respond. Work outside scope may require a new fee or Order Form.

Unless a signed agreement expressly says otherwise:

• East Rock acts as an independent service provider and administrator, not as your record-label owner, employer, partner, joint venturer, fiduciary, personal manager, talent agent, attorney, accountant, investment adviser, or guarantor;
• you remain the label of record and the party primarily responsible for your business, Content, collaborators, clearances, taxes, registrations, marketing claims, and legal compliance;
• East Rock has no duty to finance recordings, pay advances, fund marketing, accept every Release, secure opportunities, or continue any third-party relationship; and
• advice and information are general business or creative guidance, not legal, tax, accounting, investment, or financial advice.

13. Record Label in a Box

Record Label in a Box is a modular backend and administrative service. Depending on the plan or Order Form, it may include release setup, distribution coordination, metadata management, catalog support, royalty reporting, payout administration, scheduling, consultation, operational templates, marketing coordination, publishing or neighboring-rights administration, creative support, or related tools.

The service is not a promise that East Rock will function as a traditional investing record label. East Rock does not acquire your masters or publishing merely because you subscribe. Any advance, exclusive recording commitment, master ownership, copyright assignment, publishing grant, minimum release commitment, option period, recoupment obligation, or exclusive artist relationship must be stated in a separate written agreement signed by East Rock and the affected rightsholder.

East Rock may use affiliates, aggregators, distributors, royalty systems, contractors, and other providers to perform the service. Features may change when a third party changes its rules, pricing, technology, territories, or availability. We may substitute a reasonably comparable provider or workflow.

14. Separate Rights in Masters and Compositions

A sound recording and the underlying musical composition, including lyrics, are separate works and may have different owners, licenses, royalty streams, and administrators. Delivery of a master does not prove that you control the composition, and ownership of a composition does not prove that you control a particular master.

Unless an Order Form expressly includes publishing administration, East Rock's distribution service administers only rights necessary to distribute and exploit the submitted master and associated materials; it does not collect or administer all composition, public-performance, mechanical, neighboring-rights, SoundExchange, producer, union, or other income. You are responsible for registrations and claims outside the purchased scope.

15. Ownership of Client Content

As between you and East Rock, you retain your ownership in Client Content, subject to the rights of collaborators and third parties. No copyright assignment or work-made-for-hire relationship arises from these Terms. If East Rock creates custom work for you, ownership and license terms for that work will be stated in the applicable Order Form; until all required fees are paid, East Rock may withhold final deliverables and any promised transfer or license.

East Rock retains ownership of its preexisting materials, processes, know-how, templates, tools, software, service marks, general techniques, and reusable elements. Unless an Order Form says otherwise, East Rock may reuse generalized skills, ideas, methods, and nonconfidential know-how that do not disclose Client Content or identify you.

16. License to East Rock

You grant East Rock, during the applicable service term and any post-cancellation catalog-maintenance or wind-down period, a worldwide, nonexclusive (unless an Order Form expressly states otherwise), transferable and sublicensable license to host, reproduce, encode, format, edit for technical compliance, distribute, deliver, transmit, make available, publicly perform where applicable, communicate to the public, display, advertise, promote, monetize, administer, collect income for, and otherwise use Client Content as reasonably necessary to:

• provide, operate, support, secure, and improve the purchased Services;
• deliver and maintain Releases on DSPs and authorize DSPs and intermediaries to exploit them under their standard services and rules;
• create previews, clips, thumbnails, transcodes, metadata records, platform assets, and other technical versions;
• use artist, label, contributor, and release names, approved biographies, trademarks, images, artwork, and likenesses to identify, distribute, advertise, and promote the Releases and Services;
• administer identifiers, claims, rights, reporting, royalties, disputes, takedowns, and platform communications; and
• retain archival, accounting, legal, security, and evidentiary copies.

The license includes the right to sublicense DSPs, distributors, platform operators, service providers, licensees, and other parties necessary to perform the Services. East Rock does not receive rights beyond those reasonably necessary for the selected Services and any additional rights expressly granted in an Order Form. You waive and agree not to assert moral rights only to the limited extent necessary to permit authorized technical formatting, metadata edits, promotion, and distribution, and only where such waiver is legally permitted.

The distribution license continues for each Release while that Release remains live through East Rock, including after Subscription cancellation under Section 26, and for a commercially reasonable wind-down period after a takedown or transfer request. Licenses for records, backups, reporting, rights administration, dispute resolution, and previously authorized uses survive as reasonably necessary.

17. Client Representations and Warranties

For all Client Content and instructions, you represent, warrant, and covenant that:

• you own or control all necessary rights, permissions, consents, waivers, and licenses and have authority to grant the rights in these Terms;
• all co-owners, writers, performers, producers, engineers, featured artists, musicians, photographers, designers, labels, publishers, unions, and other participants have been properly authorized, credited, contracted, and paid or will be paid by you;
• you have cleared all samples, interpolations, beats, loops, cover art, photos, footage, trademarks, names, likenesses, voices, and third-party materials for every intended use and territory;
• for cover songs, remixes, translations, adaptations, public-domain material, and derivative works, you have obtained every license or authorization not handled expressly within the purchased service;
• the Content and its exploitation will not infringe copyright, trademark, publicity, privacy, contract, defamation, moral, neighboring, data-protection, or other rights;
• metadata, ownership, splits, credits, copyright notices, release dates, artist identities, genre, language, explicit-content designations, tax information, and payment instructions are complete and accurate;
• the Content is not subject to an undisclosed exclusive distribution, label, publishing, administration, lien, security interest, injunction, or conflicting agreement;
• the Content and promotion will comply with law, these Terms, DSP rules, advertising standards, and industry policies;
• you will not engage in artificial streaming, fraudulent activity, deceptive marketing, payola, unauthorized playlist manipulation, or infringement; and
• you will promptly notify East Rock of a claim, ownership change, error, restriction, or fact that could make any statement above inaccurate.

East Rock may request agreements, licenses, split sheets, identification, invoices, source files, or other evidence. Review or acceptance by East Rock does not shift responsibility from you or constitute legal clearance.

18. Samples, Covers, Features, and Artificial Intelligence

No sample is automatically lawful because it is short, altered, purchased in a beat, found online, or described as "royalty free." You must verify the applicable license and intended commercial uses. If a beat, sample library, or AI tool imposes attribution, revenue, platform, Content ID, exclusivity, or registration restrictions, you must disclose and comply with them.

You must obtain written agreements addressing ownership, credit, royalties, approvals, and distribution rights for producers, featured artists, session performers, co-writers, and other contributors. East Rock is not responsible for resolving participant disputes.

You may not submit synthetic or AI-generated Content that unlawfully imitates or uses another person's voice, likeness, identity, style-associated branding, copyrighted work, or personal information. You must accurately disclose AI-generated or manipulated Content where a DSP, law, or East Rock requires it. East Rock may reject or take down AI-generated Content based on platform risk, provenance concerns, quality, deception, or rights uncertainty.

19. Delivery, Metadata, and Release Administration

You must deliver files in the required format and by the stated deadline. East Rock may reject files that are incomplete, corrupted, low quality, misleading, unsafe, noncompliant, or commercially or operationally unsuitable. We may make noncreative technical changes needed for delivery, such as file conversion, loudness or format compliance, capitalization, punctuation, metadata normalization, cropping, and platform-required edits. Material creative changes require your approval unless necessary to address an urgent legal or platform issue.

Requested release dates are targets. DSP review, ingestion, editorial processes, rights checks, outages, holidays, errors, and third-party decisions can delay or prevent release. East Rock is not liable for a missed date caused by you, a DSP, a third party, a rights concern, or an event beyond our reasonable control.

East Rock or its partners may assign UPCs, ISRCs, catalog numbers, or other identifiers. Assigned identifiers should remain associated with the applicable recording or product. Portability, reuse, correction, and recognition are subject to platform and industry rules. You must not knowingly create duplicate identifiers or duplicate deliveries.

20. DSP and Third-Party Platform Terms

DSPs and intermediaries control their services, territories, formats, pricing, classifications, availability, editorial decisions, monetization, reporting, fraud systems, and content policies. They may reject, mute, demonetize, reclassify, delay, suspend, remove, or modify a Release without East Rock's approval. You authorize East Rock to accept platform terms and grant platform sublicenses reasonably necessary to distribute your Content.

East Rock does not guarantee that every DSP will accept or continuously carry a Release, that metadata will appear identically everywhere, or that reporting will be complete or error-free. Your remedy for a platform error is limited to East Rock using commercially reasonable efforts to submit a correction or inquiry when appropriate.

21. Marketing and Promotional Services

Marketing, radio, playlist, public-relations, social, advertising, and promotional Services are efforts, not guaranteed outcomes. Unless an Order Form expressly says otherwise, fees pay for work performed and are not contingent on streams, placements, coverage, sales, followers, chart position, or return on investment.

East Rock does not authorize payola, artificial streaming, fake engagement, undisclosed endorsements, deceptive claims, or guaranteed editorial playlist placement. Third-party advertising spend, creator fees, production costs, travel, postage, and platform fees are additional unless expressly included. You are responsible for approving claims and providing required disclosures for endorsements, contests, sponsorships, and promotions.

22. Publishing, Rights, and Royalty Administration

Publishing administration, neighboring-rights administration, sync representation, royalty collection, copyright registration assistance, split administration, and related services apply only if expressly included in an Order Form. The Order Form controls the administered rights, territory, term, commission, exclusivity, collection period, post-term collection, and permitted licenses.

East Rock does not guarantee registration acceptance, matching, claims, licensing opportunities, or collection of all income. Royalties may remain unmatched, unclaimed, delayed, disputed, or unavailable because of inaccurate metadata, missing registrations, conflicting claims, platform practices, statutory systems, foreign societies, or limitation periods. You remain responsible for reviewing registrations, maintaining accurate splits, and notifying us of conflicts.

23. Royalties, Net Receipts, Statements, and Payments

Royalty share. During an active paid Subscription, the royalty share stated on the applicable plan or Order Form applies. After the Subscription ends, Section 26 applies to Releases that remain live. If an Order Form does not state an active-plan split, the post-cancellation split in Section 26 does not determine the split during the active period.

Net Receipts. "Net Receipts" means money actually received and cleared by East Rock or its designated distributor that is specifically attributable to exploitation of your Content, less amounts that are reasonably attributable to:

• sales, use, value-added, withholding, and similar taxes;
• DSP, aggregator, distributor, platform, payment, bank, currency-conversion, wire, collection, and payout fees;
• refunds, returns, chargebacks, reversals, bad debt, uncollectible amounts, fraud penalties, artificial-streaming adjustments, and platform deductions;
• amounts payable directly or through us to co-owners, collaborators, licensors, publishers, collection societies, unions, producers, or other participants based on instructions or agreements you provided;
• preapproved or contractually authorized third-party costs, advances, recoupable expenses, and amounts you owe East Rock; and
• reasonable reserves permitted by this Section.

Net Receipts do not include money East Rock has not received; public-performance, composition, neighboring-rights, sync, direct-license, or other income outside the purchased service; taxes collected from customers; interest; settlement amounts not allocated to your Content; or East Rock's own platform incentives unless an Order Form expressly includes them.

Statements and timing. We generally make statements available quarterly and target payment within sixty days after the end of a quarter, but only after receiving usable reports and cleared funds from the applicable source. DSP reports and payments may arrive months after use occurs. Reasonable delay caused by a DSP, distributor, rights dispute, tax issue, investigation, or event outside our control is not a breach.

Minimum payout and method. Unless an Order Form states otherwise, payment is due when your payable balance reaches at least $25. Balances below the threshold carry forward. Payments are made in U.S. dollars through a method we support. You are responsible for payout-provider, bank, wire, conversion, and rejected-payment fees. We may require a valid tax form, identity verification, and current payment details before paying.

Reserves and holds. We may establish and maintain a reasonable reserve or hold payment when there is suspected fraud, artificial streaming, infringement, a chargeback risk, conflicting ownership or payment instructions, a legal demand, tax documentation issue, platform reserve, security concern, breach, sanctions issue, or expected adjustment. We may continue the hold while the underlying risk or dispute remains. We will release any undisputed remaining balance when the reason for the hold is resolved, subject to lawful offsets and platform actions.

Offsets and recoupment. To the extent permitted by law and an applicable Order Form, East Rock may deduct or offset unpaid Subscription fees, approved expenses, advances, overpayments, refunds, chargebacks, fraud penalties, indemnifiable costs, and other matured amounts you owe from amounts otherwise payable to you. We will identify material offsets on a statement or other notice.

Taxes. You are responsible for taxes on amounts paid to you. We may request tax forms, report payments to authorities, and withhold amounts required by law. Failure to provide valid documentation may delay payment or result in backup withholding.

Unclaimed funds. You must keep contact, tax, and payment information current. If we cannot pay you, we may hold funds, deduct reasonable failed-payment costs, and remit unclaimed property as required by law.

24. Splits, Collaborators, and Payment Disputes

You are solely responsible for determining and documenting ownership, royalty, and payment splits before delivery. If East Rock offers split-payment tools, they are administrative conveniences and do not make East Rock a party to participant agreements.

East Rock may rely on the latest facially valid instructions in its records. We are not responsible for paying a person you failed to identify or for resolving a dispute among members, heirs, labels, managers, producers, writers, or other claimants. We may freeze affected Content, statements, changes, or money until the parties provide a joint written instruction, binding court order, settlement, or other documentation acceptable to us. We may deduct reasonable legal and administrative costs caused by the dispute where permitted by the applicable agreement and law.

25. Statement Review and Audit

You must notify us in writing of a specific good-faith objection to a statement within two years after it is made available; otherwise, the statement is deemed accepted to the fullest extent permitted by law. This period does not shorten a nonwaivable statutory period.

Once per calendar year, you may have an independent certified public accountant inspect records directly relevant to your statements for the preceding two years. The audit must occur during normal business hours, on at least thirty days' written notice, under reasonable confidentiality protections, and without unreasonable disruption. You pay audit costs unless the final audit establishes an underpayment exceeding 10% for the audited period, in which case East Rock will reimburse reasonable audit costs up to the amount of the underpayment. East Rock may satisfy an audit by providing reports received from DSPs and distributors where we do not control the underlying records.

26. Catalog Maintenance After Subscription Cancellation

Default continuation. When a Record Label in a Box or other qualifying distribution Subscription ends for any reason, East Rock will normally leave Releases previously delivered through the Service available on DSPs. The Releases enter "catalog-maintenance mode." Cancellation stops active-plan services and future Subscription billing; it does not automatically remove or transfer the catalog.

80/20 post-cancellation split. Beginning when the paid Subscription period ends, you are entitled to 80% of Net Receipts attributable to Releases that remain live through East Rock, and East Rock is entitled to retain 20% of Net Receipts. East Rock's 20% compensates it for continuing distribution access, platform relationships, data processing, reporting, accounting, payment administration, compliance, fraud monitoring, catalog support, and maintenance. The calculation, reserves, offsets, payout threshold, reporting delay, and audit provisions in Sections 23 through 25 continue to apply.

Duration. The 80/20 split continues until the applicable Release is actually removed from East Rock's distribution chain, successfully transferred under a process approved by East Rock and the relevant providers, or becomes subject to a newly activated plan or signed agreement with a different prospective split. A reactivated plan does not retroactively change amounts earned before reactivation.

Services after cancellation. Catalog-maintenance mode does not include new Releases, routine metadata changes, marketing, consultations, creative work, priority support, publishing work, or other active-plan features unless purchased separately. We may charge then-current fees for nonrequired changes, expedited assistance, migration, redelivery, special accounting, or other out-of-scope work.

Your takedown option. You may request removal of a Release by emailing legal@eastrockent.com with the subject "Catalog Takedown Request," identifying the Release, UPC, ISRCs, affected territories or DSPs, and your authority. Takedowns are subject to Section 27, any minimum term or separate agreement, unresolved claims, and platform processing times.

Survival. Ending the Subscription does not affect accrued payment rights, East Rock's right to its applicable share, licenses necessary to maintain or wind down the catalog, payment holds, reserves, offsets, indemnities, audit rights, confidentiality, dispute provisions, or other terms intended to survive.

27. Rejection, Suspension, Takedowns, and Transfers

East Rock's rights. To the fullest extent permitted by law and subject to any controlling signed agreement, East Rock may reject, delay, limit, suspend, disable monetization for, withhold earnings from, or request removal of any Content from some or all DSPs or territories when East Rock reasonably believes action is appropriate because of:

• actual or suspected infringement, unauthorized Content, ownership conflict, lien, court order, legal demand, or rights complaint;
• fraud, artificial streaming, manipulated engagement, deceptive practices, metadata abuse, impersonation, or platform penalties;
• inaccurate, incomplete, misleading, harmful, unlawful, offensive, dangerous, or noncompliant Content or metadata;
• your breach, nonpayment, failed verification, sanctions risk, security concern, or failure to respond;
• a DSP, distributor, payment provider, licensor, government, or service provider request or rule;
• a threat to East Rock, another person, platform access, business reputation, security, or operations;
• service, provider, territory, feature, or business discontinuation; or
• another reasonable legal, compliance, safety, technical, or business reason.

When practical and lawful, we will provide notice and an opportunity to respond, but we may act immediately without advance notice. A takedown may apply to one track, an entire Release, a catalog, selected territories, or all platforms. We do not guarantee that a DSP will complete a takedown by a particular date or remove cached, user-generated, previously downloaded, or independently delivered copies.

Client-requested takedowns. We will use commercially reasonable efforts to submit a valid, authorized takedown request. Processing commonly takes time and varies by platform. Royalties received after a request remain subject to these Terms. East Rock may delay a voluntary takedown where necessary to verify authority, prevent fraud, comply with a court order or separate term, resolve conflicting claims, complete an agreed minimum term, or protect legal rights.

Transfers. A catalog transfer requires advance coordination. You must not redeliver a Release through another distributor until instructed that doing so will not create duplicates or conflicts. East Rock may require identity and rights verification, settlement of outstanding balances, delivery of new distributor information, and a reasonable transfer or administrative fee disclosed in advance. We will not intentionally hold a catalog hostage solely to force continued Subscription payments, but outstanding legal restrictions, rights disputes, platform limitations, and accrued obligations remain enforceable.

No damages for authorized action. East Rock is not liable for lost revenue, ranking, momentum, audience, opportunities, or other consequences resulting from a good-faith action authorized by this Section, a DSP action, or your breach. This does not excuse East Rock from paying undisputed royalties actually due under these Terms.

28. Artificial Streaming, Fraud, and Platform Penalties

You must not purchase or generate artificial streams, views, downloads, saves, followers, playlist additions, claims, ad interactions, or other engagement, directly or indirectly. You are responsible for vendors, marketers, team members, and agents acting for you. A vendor's promise that activity is "organic," "guaranteed," or "platform safe" does not excuse suspicious or prohibited activity.

If East Rock or a provider suspects prohibited activity, East Rock may investigate, require documentation, freeze statements or payments, establish reserves, reverse previously reported amounts, offset penalties and costs, suspend deliveries, notify affected platforms or authorities, and take down Content or terminate Services. You are responsible for platform penalties, withheld revenue, clawbacks, investigation costs, chargebacks, and losses arising from activity attributable to you or your representatives, to the extent permitted by law.

29. Rights Claims and Ownership Disputes

Send a rights claim to legal@eastrockent.com with your identity and contact details; the affected Content, URL, UPC, or ISRC; the right claimed; an explanation and supporting evidence; and a good-faith statement that the disputed use is unauthorized. We may forward a claim and contact information to the affected Client or provider.

East Rock may remove or restrict Content and hold funds while reviewing a claim. We do not adjudicate ownership. The parties must resolve disputes themselves through agreement or a binding legal process. If a claim appears knowingly false, abusive, or materially misleading, East Rock may reject it and pursue available remedies.

30. Copyright Notices and Repeat Infringers

If you believe material on a website or service controlled by East Rock infringes your copyright, send a notice to:

East Rock Entertainment LLC
Attn: Copyright
175 Manomet Avenue
North Haven, Connecticut 06473
United States
Email: legal@eastrockent.com

Your notice should include: identification of the copyrighted work; identification and location of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is not authorized by the owner, agent, or law; a statement under penalty of perjury that the notice is accurate and you are authorized to act; and your physical or electronic signature. A counter-notice should include the information required by applicable law. Knowingly submitting a material misrepresentation may create liability.

East Rock maintains a policy of terminating, in appropriate circumstances, accounts of repeat infringers. This section provides a reporting channel and does not represent that East Rock qualifies for every limitation of liability under the Digital Millennium Copyright Act. Any legally required Copyright Office agent designation is separate from this posted contact information.

31. Confidentiality and Account Access

If Professional Services require confidential nonpublic business, release, financial, credential, or project information, each party will use reasonable care to protect information identified as confidential or that reasonably should be understood as confidential and will use it only to perform or receive the Services. Confidentiality does not cover information lawfully public, already known without duty, independently developed, or rightfully received from another source. A party may disclose information when legally required after providing notice where lawful and practical.

Do not send a third-party account password unless East Rock expressly requests access through an approved method. When you authorize account access, you authorize East Rock to take the specific administrative actions within the service scope. You remain responsible for account ownership, multi-factor authentication, platform terms, backup access, and revoking access when no longer needed.

32. Privacy

Our Privacy Policy explains how we collect, use, and disclose personal information and is incorporated into these Terms. If you provide personal information about collaborators, customers, fans, or other people, you represent that you have a lawful basis, have given required notices, and have obtained required permissions. You may not provide purchased, scraped, or unlawfully collected lists.

33. Third-Party Services

The Services rely on Shopify and may integrate with payment, fulfillment, print-on-demand, manufacturing, shipping, distribution, streaming, social, advertising, analytics, royalty, appointment, email, storage, and other third-party services. Third parties may impose their own terms and privacy notices. East Rock is not responsible for a third party's independent acts, outages, changes, decisions, security, content, or continued availability.

34. Suspension and Termination

You may stop using the Services at any time, subject to Subscription cancellation procedures, Order Forms, licenses, accrued payment obligations, and catalog wind-down provisions. East Rock may suspend or terminate access or an Order Form if you breach these Terms, fail to pay, create risk or liability, engage in misconduct, cannot be verified, become insolvent, are subject to sanctions, or if a service is discontinued.

For a curable breach, East Rock may provide a reasonable opportunity to cure when practical, but it may act immediately for fraud, infringement, threats, security issues, platform demands, unlawful conduct, repeated breaches, or urgent risk. Termination does not waive amounts due or rights accrued before termination.

Sections concerning ownership, licenses needed for live or winding-down Releases, royalties, reserves, offsets, audits, confidentiality, warranties, indemnification, disclaimers, liability, dispute resolution, and any provision that by its nature should survive will survive.

35. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, PRODUCTS, CONTENT, TOOLS, REPORTS, AND PROFESSIONAL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." EAST ROCK DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

EAST ROCK DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE IN EVERY TERRITORY; THAT FILES OR DATA WILL NEVER BE LOST; THAT A DSP WILL ACCEPT OR KEEP CONTENT; THAT REPORTS FROM THIRD PARTIES WILL BE COMPLETE OR ACCURATE; OR THAT ANY PRODUCT, CAMPAIGN, RELEASE, SERVICE, OR STRATEGY WILL ACHIEVE A PARTICULAR RESULT.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

36. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EAST ROCK AND ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, ROYALTIES, SALES, OPPORTUNITIES, GOODWILL, AUDIENCE, RANKING, OR DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM A DSP OR THIRD PARTY, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF EAST ROCK ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID EAST ROCK FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT OR (B) $100.

The exclusions and cap do not limit East Rock's obligation to pay undisputed Net Receipts actually due, liability that cannot legally be limited, or liability finally determined to result from East Rock's fraud, willful misconduct, or gross negligence. Different limitations in a signed Order Form control for that service.

37. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless East Rock and its affiliates, owners, officers, employees, contractors, agents, licensors, DSPs, distributors, and service providers from claims, demands, proceedings, damages, liabilities, judgments, settlements, penalties, losses, and reasonable legal fees arising from or related to:

• your Content, instructions, marketing, products, or business activity;
• your breach of these Terms, an Order Form, a warranty, or a third-party term;
• an ownership, copyright, trademark, sample, composition, contract, payment, credit, privacy, publicity, defamation, or participant dispute;
• artificial streaming, fraud, metadata manipulation, unlawful conduct, or platform penalties attributable to you or your representatives; or
• taxes, collaborator payments, union obligations, licenses, clearances, or amounts for which you are responsible.

East Rock may control the defense with counsel of its choice, and you will reasonably cooperate. You may not settle a claim imposing liability, admission, restriction, or obligation on an indemnified party without written consent. This section does not require a consumer to indemnify East Rock to an extent prohibited by law.

38. Informal Dispute Resolution

Before filing arbitration or a lawsuit, the complaining party must send a written notice describing the dispute, supporting facts, and requested relief. Send notices to legal@eastrockent.com and the postal address in Section 46. The parties will attempt in good faith to resolve the dispute for at least thirty days. Limitation periods are tolled during that thirty-day period where permitted by law.

39. Binding Individual Arbitration and Class-Action Waiver

Please read this section carefully. It affects your right to go to court.

Except for an excluded dispute below, any dispute arising from or relating to these Terms, the Services, an Order Form, marketing, Content, payments, or the relationship between you and East Rock that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules. The Federal Arbitration Act governs this section. The arbitrator may award the same individual remedies a court could award and must apply these Terms.

No class proceedings. You and East Rock agree to bring claims only in an individual capacity, not as a plaintiff, claimant, class member, or representative in a class, collective, consolidated, mass, coordinated, or representative action. The arbitrator may not combine claims of different people without all parties' written consent.

Excluded disputes. Either party may bring an eligible individual claim in small-claims court. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, account security, platform access, or against fraud, infringement, or unauthorized Content while arbitration is pending. Government agencies may enforce rights within their authority.

Procedure and location. Hearings may occur by video, telephone, documents, or in person as the applicable rules allow. Consumer arbitration fees will be allocated under the AAA Consumer Rules and applicable law. Commercial arbitration will take place in New Haven County, Connecticut, unless the parties agree otherwise. A court with jurisdiction may enter judgment on the award.

Thirty-day opt-out. You may opt out of this arbitration section by emailing legal@eastrockent.com within thirty days after first accepting these Terms. Include your full name, account email, mailing address, and a clear statement that you opt out of arbitration. Opting out will not affect other Terms or your access to Services.

If the class-action waiver is finally found unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after all arbitrable matters are completed. If arbitration is prohibited or this section is otherwise unenforceable, Section 40 governs court proceedings.

40. Governing Law and Courts

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs arbitration. For disputes permitted to proceed in court, you and East Rock consent to the exclusive jurisdiction of the state and federal courts located in New Haven County, Connecticut, and waive objections to venue, except that an eligible consumer may bring a claim in another forum where nonwaivable law requires.

Nothing in these Terms deprives a consumer of mandatory protections of the law of the consumer's residence that cannot be waived by contract.

41. Changes to Services and Terms

We may modify or discontinue a Service, feature, provider, or integration. Where reasonably practical, we will provide advance notice of a material reduction to a paid ongoing Service. We are not liable for changes required by law, security, a DSP, a provider, or circumstances outside our control.

We may update these Terms prospectively by posting the revised version and changing the "Last updated" date. We will provide additional notice of material changes when required by law. Material changes to recurring billing, royalty splits, or rights grants will not retroactively alter Net Receipts already earned or a signed Order Form. If you do not agree to revised Terms, you must stop using the affected Services and cancel before the changes take effect. Continued use after the effective date constitutes acceptance where permitted by law.

42. Force Majeure

East Rock is not liable for delay or failure caused by events beyond its reasonable control, including natural disaster, severe weather, epidemic, war, terrorism, civil unrest, labor disruption, utility or internet failure, cyberattack, governmental action, sanctions, supply shortage, carrier delay, platform outage, DSP action, payment-network failure, or third-party provider failure. Payment obligations for completed Services and distribution of funds actually received are not excused, although timing may be reasonably delayed.

43. Assignment and Change of Ownership

You may not assign these Terms, an Order Form, an account, or payment rights without East Rock's written consent, except as nonwaivable law permits. A sale or transfer of a catalog, label, company, or controlling interest requires prompt written notice and documentation reasonably satisfactory to East Rock. Until East Rock approves updated instructions, it may rely on existing account and payment records and hold disputed funds.

East Rock may assign these Terms or an Order Form to an affiliate or in connection with a merger, financing, reorganization, sale of assets, or transfer of the applicable Service, provided the assignee assumes the relevant obligations.

44. General Terms

These Terms, the Privacy Policy, Refund Policy, Cancellation Policy, applicable product license, Order Forms, and other expressly incorporated terms form the agreement between you and East Rock. If they conflict, the following order controls for the conflicting subject: (1) a separately signed agreement; (2) an Order Form; (3) service-specific terms; (4) these Terms; and (5) other posted policies. A mandatory law controls over all of them.

If a provision is unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. A waiver must be in writing and signed by the waiving party. Headings are for convenience only. "Including" means "including without limitation." Electronic records and signatures satisfy writing and signature requirements where permitted by law.

These Terms do not create third-party beneficiary rights except for persons expressly protected by the warranty, indemnity, disclaimer, or liability provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to the extent it may be excluded.

45. Electronic Communications and Notices

You consent to receive agreements, disclosures, confirmations, statements, invoices, tax documents, policy notices, and other communications electronically. Keep your email address current. A notice is effective when sent to the account email, posted conspicuously in the Service where legally permitted, or delivered by another method stated in an Order Form.

Legal notices to East Rock must be sent by email to legal@eastrockent.com and, where formal service or a signed agreement requires, to the postal address below. Email is not valid service of legal process unless East Rock agrees in writing.

46. Contact Information

East Rock Entertainment LLC
Attn: Legal
175 Manomet Avenue
North Haven, Connecticut 06473
United States
Email: legal@eastrockent.com

For accessibility assistance or to request these Terms in an alternative format, contact legal@eastrockent.com.